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1 To 1 Crash Exchange Protection

Purchase A Car Seat From Us and Get Yourself Cover For Our 1-To-1 Crash Exchange Protection LIFE TIME!

How To Claim

Customer is required to prepare and provide following documents to Gifts From Heaven within 14 days of the accident date:

  1. Photos of the car accident
  2. Police report
  3. Sales receipt / warranty registration
  4. Crashed car seat

All original documents and crashed car seat to be sent to address below:

Gifts From Heaven

29, Jalan Anggerik Vanilla T 31/T,

Kota Kemuning, Seksyen 31,

40460 Shah Alam, Selangor

Tel:  018 8748213



Applicable for Car Seat Brands below:

Terms & Conditions:

  • The exchange program is only applicable to selected car seats purchased from Gifts From Heaven only.
  • only 1 year 1-to-1 Crash Exchange Protection applicable for all INFANT CARRIERS.
  • Upon review of the crash circumstances in combination with all the requested supporting documentation, Gifts From Heaven will determine if an exchange is warranted based on the program criteria.
  • Restraints are eligible for exchange if they have been involved in a severe crash in Malaysia and meet all stated criteria. (A severe crash is considered as being one where the main body structure of the vehicle is distorted).
  • The exchange program is limited to ONE TIME entitlement, during the warranty period according to the respective brand
  • For the case of discontinued car seat model, an equivalent value car seat will be issued.
  • Customer to bear the postage cost for both ways.
  • Completed applications must be submitted to Gifts From Heaven within 14 days of the road crash in order to be eligible for the Crash Exchange Protection. Applications received after this 14 days period are not eligible for the Crash Exchange Protection and will not be considered.
  • The date of the crash will be deemed as the date stated on the Police Report.
  • The choice of the replacement will be determined by Gifts From Heaven and is not negotiable.
  • In the event an exchange occurs, the applicant automatically consents to allow Gift From Heaven to use submitted photos and testimonials for marketing purposes.

Disclaimer: This program for crashed child restraint is voluntary. This Crash Exchange Protection does not involve a financial reimbursement or any offer other than a replacement of an equivalent child restraint as determined by Gifts From Heaven. Gifts From Heaven reserves the rights to change, amend, cancel or remove the exchange program at any time without prior notice.