Free shipping for order above RM100 (West Malaysia) RM200 (East Malaysia)
Free shipping for orders over RM100.00 for West Malaysia Order
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Shipping

Delivery Time

Upon payment received, we will ship the order item(s) within 3 working days subject to stock availability via courier service (West Malaysia), courier service / Pos Malaysia (East Malaysia)

Our working days: Monday – Friday

Saturday, Sunday & Public Holidays: No shipping

Once a package has left our warehouse we have very little control over it. Please note that delivery times listed below are only estimations. Gifts From Heaven is not responsible for any delays caused by the carrier, especially during high-volume periods (public holidays and sales season).  Gifts From Heaven can never guarantee a delivery date.

 

Please note: For oversea orders, parcels sent by Standard Shipping / EMS, are dispatched by Pos Malaysia / Poslaju. Once it reaches the destination country, it will then be handled over to the Local Post Company / EMS for delivery.

 

If you are not home to accept your package, in some cases, a calling card will be left in your letterbox detailing the steps for arranging re-delivery or picking up your parcel at the local post office / courier office or branch. Otherwise, keep checking the progress of your parcel with the online tracking.  Re-delivery to be arranged by your ownself with the carrier directly.

 

If you have not received your package within the delivery time stated above, please email giftsfrheaven@gmail.com or whatsapps +60102267213 / +60188748213 with your Full Name and Order Number and we'll look into the matter immediately!

 

Gifts From Heaven is not liable for missing parcels due to errors on the customer or carrier's part

 

Please note taxes and duties may be charged for international orders.

 

  • Please note that Gifts From Heaven is not responsible for packages, which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders.
  • Additionally, Gifts From Heaven is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.

Shipping Rate

1. For West Malaysia (WM)

  • skynetFirst 3kg RM5.80, RM1.8/kg after that (only applicable for major towns, not applicable to Zone X areas. Poor service, not advisable to use, goods may delay upto 10 days especially for Subang area. At buyer’s own risk).
  • “Miss You” note is NOT provided if receiver is not at home during 1st delivery. You need to check your parcel online at www.skynet.com.my. Re-delivery can be arranged by buyer by calling Skynet
  • For faster and more reliable delivery process, pls choose the courier service whereby the courier company has their branches
  • poslajuFirst 0.5kg RM6, RM1.30/0.25kg after that for parcel less than 2kg. For parcel 2.0-2.5kg RM21.20, RM2.70/0.5kg after that (Reaching within 1-3 working days after sending, depending on your area).
  • “Miss You” note is provided if receiver is not at home during 1st delivery. Re-delivery can be arranged by buyer by calling Poslaju
  • For faster and more reliable delivery process, pls choose the courier service whereby the courier company has their branches. Buyers are advisable to choose Poslaju if the delivery address is located in rural area
  • GDEX

2. For East Malaysia (EM)

  • poslajuFirst 1kg RM20, RM2.70/0.25kg after that for parcel less than 2kg. For parcel above 2kg, RM7.00/kg after that. Reaching within 2-5 working days after sending, depending on your location. Buyer is responsible to track the parcel status via www.pos.com.my
  • skynetFirst 1kg RM16.00.  Subsequent RM16.00/kg.
  • pos_malaysia1 First 1kg RM13.00, RM4.50/1kg after that for registered air parcel.  Reaching within 7 working days after sending, depending on your location. “Miss You” note is provided if receiver is not at home during 1st delivery. No redelivery service.

3. Free_ShippingTagwithBOx

  • above RM100 for Peninsular Malaysia delivery
  • above RM200 for East Malaysia delivery
  • skynet  for West Malaysia via courier (normally will be Skynet or Kangaroo depending on your delivery address)
  • pos_malaysia1 for East Malaysia via Pos Malaysia Registered Parcel only. Buyers can request to send via courier service. However, extra payment will be imposed based on the size of the parcel.
  • **Not applicable to oversea order.

4. Oversea: