SHIPPING POLICY
We use third-party logistics companies such as Citylink, Gdex, etc to handle our deliveries. Our warehouse will proceed the orders within 1-5 working days.
During sales period might take longer time, we greatly appreciate your patience
Our working days: Monday – Friday
Saturday, Sunday & Public Holidays: No shipping
Once a package has left our warehouse we have very little control over it. Please note that delivery times listed below are only estimations. Gifts From Heaven is not responsible for any delays caused by the carrier, especially during high-volume periods (public holidays and sales season). Gifts From Heaven can never guarantee a delivery date.
Please note: For oversea orders, parcels sent by Standard Shipping / EMS, are dispatched by Pos Malaysia / Poslaju. Once it reaches the destination country, it will then be handled over to the Local Post Company / EMS for delivery.
If you are not home to accept your package, in some cases, a calling card will be left in your letterbox detailing the steps for arranging re-delivery or picking up your parcel at the local post office / courier office or branch. Otherwise, keep checking the progress of your parcel with the online tracking. Re-delivery to be arranged by your ownself with the carrier directly.
If you have not received your package within the delivery time stated above, please email giftsfrheaven@gmail.com or whatsapps +60102267213 / +60188748213 with your Full Name and Order Number and we'll look into the matter immediately!
Gifts From Heaven is not liable for missing parcels due to errors on the customer or carrier's part
Please note taxes and duties may be charged for international orders.
- Please note that Gifts From Heaven is not responsible for packages, which are lost or damaged during shipment, or for locating lost or stolen packages once they have been delivered. This applies to both domestic and international orders.
- Additionally, Gifts From Heaven is not responsible for replacing packages sent to erroneous or outdated addresses, as entered by the customer, so please be sure to double check your shipping address before placing your order.
RUNNER DELIVERY WITHIN KLANG VALLEY
- Free runner delivery within KLANG VALLEY only for urgent orders above RM300 upto RM30.
- upon request only, depending on area covered by Lalamove / Grab Delivery and within 20km from our shop or below RM30, whichever applicable. Distance beyond 20km from our shop buyer to be bear the excess runner fee.
- to request pls whatsapp 0188748213 / 0102267213 to ensure stocks available before payment making.
- order will only be processed upon full payment received
- gift wrapping available upon request with charges applied RM5-80 depending on the items ordered
- buyer needs to ensure receiver's address is correct and receiver available at the time of order delivery. Charges inccured if receiver is not at home and arrangement of redelivery needed
- for order below RM300, buyer can arrange own runner to pick up from our shop during our operation hours at your own cost.
- No applicable for order paid using Hoolah.
- Hoolah payment buyer will need to bear the runner fee.